The whole system is connected
Your plumbing and heating share the same house, the same pipes in some cases, and the same water. A leak near a heating pipe, a pressure problem that affects both, a cold room that's actually a plumbing issue — these cross over more than people think. A plumber who only does one side misses what the other side is doing.
What knowing the house gets you
When I've been to your home before, I know which pipes are old, which valve sticks, which radiator runs cold, and where the shutoffs are. That means a phone call often solves it — I already know the system. And on a visit for one thing, I catch the next problem while it's still small.
Build the relationship before the emergency
The best time to meet your plumber is during a maintenance visit, not a flood. Call for a general check-up and I'll get to know your home's system — so when something does go wrong, you're calling someone who already knows the house.
Have a plumbing issue right now?
Call and leave a voicemail — Bob calls back during business hours. For the fastest reply (usually within the hour), email him directly.